Cynthia S.

Positive: Professionalism, Punctuality

Very professional and conscientious. Towed our Mercedes GLE350 that had suffered 2 flat tires from roadway construction debris. Chris was very good about securing the vehicle and used tire straps rather than chains. On time. As a female client I felt very safe and he was very professional. We needed to change the location of where the car was towed and he took care of the details. Highly recommend.

Alicia G.

Positive: Professionalism, Punctuality, Quality, Value

These guys are amazing. Fast, prompt service and they truly went above and beyond to help me. If I could leave more stars, I would. I could not recommend them more.

Justin C.

Positive: Professionalism

Chris was my contact to tow my vehicle. He has such great costumer service. He was kind. He was happy to talk with me. He notified me when he dropped my vehicle off at the final destination. He even put the key in the drop box at the garage. I was incredibly appreciative of his kindness and attitude as he handled my “not so fun” day I was having.

Tori B.

Positive: Professionalism, Punctuality

Hansen’s was very professional and friendly with great service. Chris was able to get a more complicated load up done very quickly. They also completed the entire tow in the time we were quoted for arrival by my insurance company. When in Grand Rapids in the future I will call them directly instead of using my insurance.

Dexter D.

Positive: Professionalism, Punctuality, Quality, Value

Next time you need a tow, don't waste your time calling around. Call Hansen. I can not put into a few sentences how great Hansen's service is. My car clunked out (turned out to be the fuel pump). Great communication, they called right away to confirm my details and quoted an eta. Very professional, the driver came up, introduced himself, and apologized for taking so long (even though he arrived in less time than quoted). Super friendly, good conversation as he got my car to the shop I had requested. All around good service by a good man.

Pamela S.

We pulled over at a gas station to check our tires, and he came over just to make sure everything was okay and offered to help us with air. We will remember this if we ever need a towing service! Thank you for the kind smile this evening.

Tony S.

Positive: Professionalism, Quality

I broke down on a Saturday around midnight heading east bound on 96 towards Ionia taking my mother home from the hospital. When I called I told them my situation and Chris was very quick and good. Although the break down was a bummer Chris was cool and after talking with him for a bit it really took the edge off of the situation. 10 min for arrival ~5 miles, 6 min for hookup and we were on our way. That's very fast BTW. Most would drag their feet especially on a weekend and at midnight around their closing time. If you happen to get Chris as your tow guy strike up a conversation with him and I promise he will hold a good conversation with you and listen to you too. Also they will give you your price up front if you give them the parameters of the drive and they are very affordable especially if you do not have towing insurance. Very nice equipment as well so your ride with them will be good.

Kevin M.

I have dealt with Hansen Towing on 3 separate occasions and each occasion they have been very professional courteous and they show up on time.

Elliot G.

Fast and friendly service. Hansen was dispatched by my insurance roadside assistance. I was unable to stay with the car or leave the keys, which necessitated the use of extra equipment. Hansen worked with my insurance company to make sure I was not charged extra for this service. Arrived fast and delivered quickly to my mechanic of choice, even though it is a small, out-of-the-way garage. Dispatchers and drivers were very responsive to phone calls, my questions, and concerns. I would use them again in a heartbeat!

B. Koehn

Great service and owner.  Thanks from Hansen's Towing and Recovery for getting my truck home. My girls loved watching you unload it. Thanks again, and highly recommend them for any of your towing needs.

I. Diamonds

Very friendly service.  On time.  On call.  Very courteous and all around safe.  Tow Man.  Highly recommended, has good pricing as far as Grand Rapids area.  Will be coming again anytime I need a tow.

 

WeatherGeek7

Positive: Professionalism, Punctuality, Quality, Value 

Best service I’ve ever had with anything car-related! Nicest guy ever. I didn’t have exact change so he took less money just to help me out and took me back home.